Frequently Asked Questions

Question 1

What types of birthday decorations do you offer?

Accepted Answer

We offer a wide range of birthday decorations including balloon bouquets, banners, photo booth props, table centerpieces, themed party supplies, LED lights, foil balloons, latex balloons, streamers, and customized decoration packages for all age groups.

Question 2

How do I place an order for birthday decorations?

Accepted Answer

Simply browse our collection, select your preferred items, add them to cart, and proceed to checkout. You can choose delivery or pickup options based on your location and convenience.

Question 3

Do you provide decoration setup services?

Accepted Answer

Yes, we offer professional decoration setup services for an additional fee. Our team will arrive at your venue and set up all decorations according to your preferences and event theme.

Question 4

What is the minimum order value for home delivery?

Accepted Answer

The minimum order value varies by location, typically ranging from ₹500 to ₹1000. Free delivery is available on orders above ₹1500 in select cities.

Question 5

Can I customize my decoration package?

Accepted Answer

Absolutely! We offer fully customizable decoration packages. You can mix and match items, choose specific colors, add personalized banners with names, and create a unique setup tailored to your celebration.

Question 6

How much advance notice do you need for orders?

Accepted Answer

For standard decorations, we recommend ordering at least 2-3 days in advance. For customized or themed packages, please order 5-7 days ahead to ensure availability and proper preparation.

Question 7

What are your delivery timings?

Accepted Answer

Our standard delivery slots are between 10 AM to 10 PM. For early morning surprise decorations, we offer special delivery slots starting from 6 AM at an additional charge.

Question 8

Do you offer midnight delivery for surprise decorations?

Accepted Answer

Yes, we provide midnight delivery services in select cities for surprise birthday decorations. This service must be booked in advance and carries an additional charge.

Question 9

What is your cancellation and refund policy?

Accepted Answer

Orders can be cancelled up to 24 hours before the scheduled delivery for a 80% full refund. Cancellations made within 24 hours may incur a 70% cancellation fee. Custom orders are non-refundable once production begins.

Question 10

Do you provide theme-based decorations?

Accepted Answer

Yes, we specialize in themed decorations including cartoon characters, superheroes, princess themes, Bollywood, sports, jungle safari, unicorn, and many more themes for children and adults.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including credit/debit cards, UPI, net banking, digital wallets, and cash on delivery (available in select areas).

Online Professional Sequence Birthday Decoration Services for Home Celebrations

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Frequently Asked Questions