Cancellation & Return Policy – Floriwish.com

Last Updated: October 2025

At Floriwish.com, we value your trust and strive to make every celebration special. However, we understand that sometimes plans may change. This policy explains how cancellations, returns, and refunds are handled across our various products and services.

1. Order Cancellation (General Orders)

1. Any cancellation must be made at least 24 hours before the scheduled delivery time to be eligible for a refund.
2. No cancellations or refunds can be processed once the 24-hour delivery window begins or once an order is prepared, customized, or dispatched.
3. To cancel an order, please email us at cancellation@floriwish.com with the subject line “Cancellation Request” and include:
4. a. Order ID
5. b. Reason for cancellation
6. Refunds for eligible cancellations will be processed within 7–10 working days to the same payment method used for the order.

2. Refund Conditions

A refund will be considered under the following situations:

✅ Eligible for Refund:

1. Order was cancelled within the valid time period.
2. The order was not delivered due to an issue on our end (not recipient unavailability).
3. A product was damaged or of poor quality, and the claim was verified by our team.

❌ Not Eligible for Refund:

1. Recipient unavailable or refused delivery.
2. Incorrect address or contact number provided.
3. Recipient’s contact number not provided, or the customer being unreachable (see Section 8).
4. Delay caused by weather, traffic, or uncontrollable events.
5. Personalized or perishable items like cakes and flowers once prepared.

In case of service failure, our management will review the issue, and their decision will be final.

The maximum refund amount will not exceed the amount paid by the customer.

3. Cancellation Charges

1. Cancellation within 24 hours of delivery – 20% deduction of the total order amount.
2. Any discounted or special offers are non-refundable.
3. Any extra balance added to your Floriwish account can be used for future orders but cannot be refunded in cash.

4. Cancellation Policy for Decoration Packages

Booking Policy

1. For best service, please book decorations 7–10 days before your event date.
2. We do accept last-minute bookings (up to 12 hours before the event) if slots are available.
3. Confirm last-minute availability by calling +91-7027463786.

Cancellation Policy (Balloon & Room Decorations)

1. Less than 24 hours before event: No refund.
2. 24–72 hours before event: ₹1000 or 50% (whichever is lower) deducted.
3. 4–7 days before event: ₹1000 flat cancellation charge.
4. Before 7 days: No cancellation fee.
5. In case of rain, storm, or natural events, rescheduling will be offered — no refund for perishable or setup-related items.

Special Days (Non-Refundable)

Cancellations or refunds are not allowed for bookings made on:

1. 13th–14th February (Valentine’s Day)
2. 25th December (Christmas)
3. 31st December – 1st January (New Year)
4. Any other special event offers or festival packages

Room & Candlelight Packages

1. 50% of the booking amount will be deducted on any cancellation.
2. Some premium or customized experiences are non-refundable after confirmation.

5. Wedding & Event Cancellation Policy

1. A flat ₹2500 cancellation charge applies to all wedding and floral decoration bookings.
2. No refund is available if the cancellation is made within 2 days of the event.
3. Wedding decorators and suppliers are scheduled in advance, especially during peak seasons.

6. Reschedule Policy

1. Less than 24 hours: No rescheduling possible.
2. 24 hours to 3 days before the event: Rescheduling allowed at no cost (subject to availability).
3. 3 days or more before the event: Rescheduling free of charge.
4. Special days (Valentine’s, Christmas, New Year): No rescheduling available.

7. Product Return Policy

1. As most of our products (flowers, cakes, fruits, and decorations) are perishable, returns are not accepted once the delivery is completed.
2. For courier-based gifts (like soft toys or personalized items), returns are accepted only if the product is defective or damaged on arrival.
3. Please report such issues within 6 hours of delivery with clear photos at support@floriwish.com.

8. Recipient Contact & Unreachable Customer Policy

Recipient contact details are mandatory

When booking an order for someone else (decoration, gifting, flowers, cakes, or any other service), the customer must provide the recipient’s correct and active contact number.

If the recipient’s number is not provided

1. We will try to reach the customer (the person who placed the order) by call, WhatsApp, or email.
2. If we receive no response from the customer, we will go ahead and prepare the order and dispatch it for delivery/setup, so that the order does not go to waste.

If there is no contact after the scheduled delivery time

1. If the customer does not contact us by call, message, or email within 24 hours after the scheduled delivery time, the order will be cancelled on the day after delivery.
2. No refund will be given for such a cancellation, as the order will already have been prepared.

If the customer contacts us the next day

1. If the customer contacts us on the day following the cancellation, we will arrange to deliver the product to the recipient.
2. In this case, Floriwish.com will not be responsible for any deterioration in the quality of the product due to the delay (especially perishable items such as flowers, cakes, and fruits), and no refund or replacement will be provided.

Important: Any problem arising from the recipient’s number not being provided, or from the customer being unreachable, will be the customer’s responsibility.

To reach us, please use support@floriwish.com or call +91-7027463786.

9. Contact Us

For all cancellation, refund, or reschedule requests, please contact:

1. 📧 Email: support@floriwish.com
2. 📧 Cancellation Email: cancellation@floriwish.com
3. 📞 Phone: +91-8708388018
4. 🌐 Website: www.floriwish.com

Floriwish — Spreading Happiness, One Celebration at a Time.